Payment and Pricing
All prices are listed in Singapore Dollar (SGD) by default. You can change the currency displayed on the top right (desktop view), and bottom left on the sidebar menu (mobile view) on our website. All charges will be billed in SGD during checkout.
We accept payments via all major credit/debit cards or PayPal.
All orders are final once they have been processed.
Once the order has been placed and payment has been made, we are unable to cancel your order.
Please ensure all details on your order are correct before confirming your checkout. In particular, we recommend double-checking your email address, delivery address and the acceptance, and accuracy, of promotional codes.
For any issues, you can drop us an email at firstname.lastname@example.org.
Currently, we are not able to offer exchanges, so if you would like another size/style you will need to place a new order via our website.
Please send us an email at email@example.com (quote your order number with your enquiry and the image of defected product if any) within 3 days upon receiving it and we will get back to you as soon as possible.
Your order will be processed and shipped within 3 business days from Singapore. During festive seasons, sale events or new collection launch, processing time might take slightly longer.
All A KIND OOOF orders are exquisitely packaged with love from Singapore.
Once your order has been placed, you will receive an acknowledgement email. A confirmation email with your tracking number will be sent to your email once the item has been despatched.
Delivery within Singapore:
Delivery takes 1-3 business days and is trackable once shipped. Delivery is from Monday to Saturday (9.00 am to 10.00 pm), excluding public holidays and eve of public holidays.
Delivery outside of Singapore:
Delivery takes 3-10 business days (estimated) and is trackable once shipped. Delivery is sometimes delayed due to customs clearance which is unfortunately out of our control.
Please note that we do not ship orders to any PO Boxes, military and protected areas. Delivery charges for failed attempted delivery to such restricted areas will be borne by you.
Currently we ship to 17 countries which include, Australia, Brunei, Canada, China, Hong Kong, Indonesia, Japan, Macao, Malaysia, New Zealand, Philippines, South Korea, Taiwan, Thailand, United Kingdom, United States and Vietnam.
Your country is not listed above? Kindly contact us at firstname.lastname@example.org and we will do our best to accommodate your order.
We ship all Singapore orders through delivery service provider, Ninja Van Singapore. Ninja Van delivers islandwide, except restricted zones which can be found here.
All international orders will be shipped by delivery service provider, FedEx and Qdelivery Service by Qxpress.
Singapore: We now offer Free Local Standard Delivery (1 to 3 Business Days) with a minimum purchase of S$40. Delivery fee will be S$3.50 if purchase below S$40. Delivery are from Monday to Saturday (9am-10pm), excluding public holidays and eve of public holidays. You can also opt for preferred time slot delivery with additional charges. In the event if you are not available to received the parcel, the driver will fail the delivery and this will trigger a rescheduling email to you.
Malaysia: We now offer Free Standard Shipping by Qxpress (3 to 10 Business Days) with a minimum purchase of S$40. Delivery fee will be S$3.50 if purchase below S$40.
International: Delivery by FedEx International Economy® (3 to 6 Business Days) from Singapore.
We take satisfaction in providing our customers with fast, affordable and reliable shipping.
Import duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Once an order is given to the carrier, the item becomes that carrier's responsibility and A KIND OOOF is no longer liable. A KIND OOOF is not responsible for any packages lost or damaged while in transit to a destination outside of Singapore. Duties /Taxes on goods will vary according to your local tax system. We are unable to provide this information for you at checkout. Your local post office or carrier can give you information on the methods of payment accepted for the duties, taxes, and other fees collected upon delivery. A KIND OOOF will include a commercial invoice declaring the full dollar value paid on international shipments.
In the event that an order is returned to us due to incorrect delivery address provided by you, or if left unclaimed, the full cost of redelivery will have to be borne by you.
If you refuse a shipment from A KIND OOOF, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us.
We do not offer returns or exchange due to hygiene reasons. In the unlikely event that your delivery is not identical to your order (wrong or missing), please send us an email at email@example.com (please quote your order number with your enquiry) within 3 days upon receiving the item and we will get back to you as soon as possible.
Returns must be notified of, confirmed and returned to us within 10 days (Domestic Orders) and 30 days (International Orders) from order fulfilment.
We recommend that you opt for a shipment method that, enables tracking. Note that A KIND OOOF will not be responsible for the loss of the returned parcel.
All items must be returned in their original packaging. Returns that are received in unsatisfactory conditions or lost in the shipping process will be denied and held responsible by you. Refunds will usually be processed within 3-5 business days after the returned product is received.